Contact

Email us

Write to support@erasevideoai.com for any of the following:

• Help with a job, such as a render that looks wrong or a box that will not cover the text.
• Billing and refunds. Failed renders are refunded automatically, but write to us if something about a charge or your credits looks off.
• Deletion requests, if you want your account or files removed and cannot do it from the site.
• DMCA notices, if you believe content processed through the service infringes your rights.

We read every message, but we cannot promise a set response time.

Include your job ID

A job ID lets us find your video without asking you to upload it again. It appears in the editor URL: when you are editing a video, the address ends in /edit/<id>, and the part after /edit/ is the ID. Copy the whole URL into your email if that is easier.

For billing questions, include the email address on your account and the date of the purchase.

DMCA notices

Please include:

1. The URL or the job details of the material you are reporting.
2. Your name and contact information: email, postal address and phone number.
3. A statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent or the law.
4. Your physical or electronic signature.

Policies

How we store and delete your data is in the privacy policy. The rules for using the service are in the terms of service.